Shipping Policy

At SLEEGG our goal is to offer you the best shipping options, no matter where you live in the world. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Together through COVID-19 pandemic
Our fulfillment times will be longer than usual and may continue to increase until things get back to normal.
The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

 

Fulfillment time: The time it takes to make your custom-ordered product. Most orders are shipped within:

  • 1-2 bus. days for all types of products.
Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. Fulfillment for large orders may take longer than the 1-2 day average.

    Shipping time: This refers to the time it takes for items to be shipped from our facilities to the destination. Delivery usually takes about:

    Destination Estimated timeframe once shipped
    USA 2-5 days
    Canada 4-10 days
    UK, most of EU 5-15 days
    Australia, New Zealand 5-15 days
    Rest of the World 5-20 days


    Please understand these are estimates and are not a guarantee on exact times, so many factors can play a role in these times that it is hard to give an exact number of days for each item. We use these as guidelines only. 

    • During peak seasonal months, our fulfillment times may take longer than usual.
    • Shipping to Puerto Rico, Hawaii and Alaska up to 5 – 9 business days.

    Other Info

    For USA Domestic orders, we use USPS First Class with tracking.
    For International orders, we use UPS or USPS, both use the equivalent First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
    • Tracking is available for all USA Domestic orders, and orders to around 36 international countries.
    • Due to Covid-19, some countries are not accepting international mail.
    • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
    • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
    • SLEEGG does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier.

    Shipping Cost

    These are our standard shipping rates that are fixed and calculated based on the average shipping cost:

    Destination First Item on an Order Additional items on the same order
    USA $3.57 +$1.95 per item
    Canada $7.27 +$1.95 per item
    Rest of the World $8.47 +$1.95 per item


    Peak Times

    Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall delivery times for orders. 

    • Valentines Day - February 14th
    • St Patrick's Day - March 17th
    • Easter - End of March
    • Mother's Day - May around the 3rd weekend
    • Father's Day -  June around the 3rd weekend
    • 4th of July - July 4th
    • Back to School -College Sports August thru middle of September
    • Halloween - October 31st
    • Thanksgiving - November 25th
    • Christmas/New Years  December 25th & January 1st

    Shipment Confirmation & Order Tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes

    SLEEGG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).