FAQs

General Information

Because of the nature of print on demand, products are produced to order.
Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.
Contact SLEEGG customer care at info@sleegg.com as soon as possible with the product name, the order number, and your name.
If change is possible, we will attempt to do everything in our power to make it happen.

The main way most people pay via credit or debit card.
We accept the following types of cards through PayPal (No PayPal account needed):

- Visa
- Mastercard
- American Express
- Discover

For customers who don't have or use credit/debit cards we also support PayPal.

Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 

- Valentines Day - February 14th

- St Patrick's Day - March 17th

- Easter - End of March

- Mother's Day - May around the 3rd weekend

- Father's Day -  June around the 3rd weekend

- 4th of July - July 4th

- Back to School -College Sports August thru middle of September

- Halloween - October 31st

- Thanksgiving - November 25th

- Christmas/New Years  December 25th & January 1st

If the recipient's address was wrong, then you are held responsible, Please double check before you submit your address.

Contact SLEEGG customer care at info@sleegg.com as soon as possible with the product name, the order number, your name and new address. If a change is possible, we will attempt to do everything in our power to make it happen.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

Customers may need to pay import charges upon receiving goods. Our Store does not have any control over these charges.
Customs policies and import duties vary widely depending on the country.
Please contact your local customs office for information specific to your country.

Some t-shirts printed via DTG methods may have slight odours due to the pretreatment and curing process that t-shirts go through in production. This is totally normal and will disappear after a wash.

Shipping & Tracking

These are our standard shipping rates that are fixed and calculated based on the average shipping cost for each product category:

Apparel products (t-shirts) cost $4.00 and for each additional product, another $2.00.
Non-apparel products (phone cases) cost $3.50 and for each additional product, another $1.00.
Non-apparel products (mugs) cost $7.00 and for each additional product, another $4.00.

Yes, all SLEEGG shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

There are some products that we'll ship separately due to packaging differences.
These products are: mugs & pillows (not available at the moment).

If something arrives damaged, send a photo of the damaged goods to info@sleegg.com Please make sure that it is clearly visible and it is always better to take several pictures so every angle is presented. 

Then we'll gladly send a replacement at no cost to you.

If the received item has bad odor or the garment is stiff, please wash the product and the smell/stiffness will disappear, this is a natural occurrence in direct to garment printing.

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system.
Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

We print and fulfill all our products on demand once you place an order. To estimate when you will gets your order, add our fulfillment time to the shipping time. 

For more information about the shipping go to the Shipping Policy Page.

All tracking numbers can be found in the shipping notification emails we send out.
You can also track your order through Arrive-app that appears on order status.
Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, SLEEGG won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

There are 2 reasons you may not have received tracking information. 

Reason 1 - Your order might still be in production. Production times listed in our catalog are based off of averages and are not guarantees. If it is a holiday time our providers might be experiencing higher demand than usual and items may be taking longer to create. Your tracking information should be available soon. 

Reason 2 - If it has been longer than 7 days since you have submitted your order and tracking information hasn’t become available. There may be issues with your order. Please contact us at info@sleegg.com with all the necessary information and we’ll look into it ASAP. 

At the moment we do shipping to the United States only, but in the near future we are planning to expand our business.

Returns, Refunds & Cancelation

Yes, all the products at our store can be returned within 30 days of receipt of shipment, except items that on sale.
For more information please visit our Refund Policy Page.

We offer replacement to customers that receive the wrong items. Please contact us at info@sleegg.com with photos of wrong items and we’ll sort that out for you.  

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office and try locating the lost order.

Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.    

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@sleegg.com within 4 weeks after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

You can cancel your order within 24 hours of your purchase, any changes or cancel requests will be denided after 24 hours because order is in production.

Please contact us at info@sleegg.com as soon as you want to make any changes at your order and we’ll sort that out for you.  

Any items sent to us without our approval first, will not be accepted and will be donated to charity.